The City of Allen provides water, sewer, drainage, trash and recycling services to Allen residents and businesses. Utility Billing, a division of the Community Services Department, is responsible for customer services related to these utilities. This includes initiating and terminating services and all billing and collection services. Customers are billed on a monthly basis.
Annual Chlorine Maintenance
The North Texas Municipal Water District (NTMWD) has scheduled a free chlorine maintenance on the NTMWD Wylie water transmission system and customers’ distribution systems from March 15 to April 10, 2017. The free chlorine maintenance does not affect water quality. The water remains safe for use, though some may notice an increased chlorine taste or smell. Learn more.