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Utility Billing

The City of Allen provides water, sewer, drainage, trash and recycling services to Allen residents and businesses. Utility Billing, a division of the Community Services Department, is responsible for customer services related to these utilities. This includes initiating and terminating services and all billing and collection services. Customers are billed on a monthly basis. 

Annual Chlorine Maintenance

The North Texas Municipal Water District (NTMWD) has scheduled a free chlorine maintenance on the NTMWD Wylie water transmission system and customers’ distribution systems from March 15 to April 10, 2017. The free chlorine maintenance does not affect water quality. The water remains safe for use, though some may notice an increased chlorine taste or smell. Learn more.
Senior Discount Available for Residential Trash Service 
Beginning February 1, 2016, the City will offer a 20% discount for residential trash services for customers who are 65 years of age or older. Please read notice of implementation and application to see about eligibility. Application is on page 2.
High Water Bill? 
Allen, like many North Texas communities, has residents that are concerned about their billed water usage quantities this summer. In response to resident inquiries about high water bills, the City of Allen Community Services Department has been assisting customers by providing consumption history and related information to address concerns.